DevKit manufacturer-first support policy

Status: draft.

1. Customer contacts the manufacturer that sold the product.
2. Manufacturer attempts normal remedy: support, replacement part, repair, refund, or other good-faith resolution.
3. If the issue is severe or unresolved, the customer or Arrow may open an Arrow forum/governance thread with evidence.
4. The DAO/community can review the issue and decide whether a stronger remedy, manufacturer status change, or future AIP-009 slashing action is appropriate.

For the MVP, this process is intentionally manual. Contract and UI automation should come after real support cases clarify the workflow.